At Au Naturel Jewelry, every order is made to order, requiring up to one week for processing. We ship via air cargo freight, which is fully insured for security. Once dispatched, your purchase should arrive within three weeks. This comprehensive process ensures your jewelry is crafted and delivered with the utmost care.

No, at Au Naturel Jewelry, we require full payment before processing any order. This policy ensures that we can begin the meticulous process of crafting your jewelry without delay, maintaining our commitment to quality and timely delivery. We offer various payment methods to provide flexibility and convenience for your purchase.

Lifetime Warranty
At Au Naturel Jewelry, we stand by the exceptional quality of our craftsmanship. We offer a Lifetime Warranty to protect against manufacturer defects in craftsmanship. This warranty is our commitment to your satisfaction and covers any issues arising from the manufacturing process. However, it does not extend to normal wear and tear, damages due to trauma, negligence, lack of regular maintenance, loss, or theft of your jewelry.

Care and Maintenance
To maintain the pristine condition of your Au Naturel Jewelry, we recommend a complimentary cleaning and product check-up every six months. This proactive service helps prevent potential damages such as stone loss, which can occur when prongs are bent or broken during normal wear. While we provide this service free of charge, we ask that you cover the costs of shipping and insurance for the safe transportation of your jewelry to our facility. In appreciation of your choice to shop with us, we will cover the return shipping back to you, ensuring a hassle-free experience.

Safeguarding Your Jewelry
To protect your Au Naturel Jewelry against damage, theft, or loss, we advise considering independent insurance options. You may opt for specialized jewelry insurers like Jewelers Mutual or include it under your homeowners’ or renters’ insurance. It’s important to compare rates and coverage, asking specific questions about a variety of scenarios to ensure comprehensive protection. Knowing your valuable jewelry is insured will provide you with peace of mind and the satisfaction of being fully protected. For more information, please visit our website or contact our customer service team.

Diamonds and Diamond Jewelry at Au Naturel Jewelry

At Au Naturel Jewelry, we pride ourselves on offering only premium-grade, natural earth-grown diamonds in our exquisite collections. Each diamond is carefully selected to ensure minimal visible inclusions, reflecting the high-quality standard that is synonymous with our brand. We are committed to maintaining this level of excellence, which is why we strictly avoid using any stones that are visibly of low quality. Our dedication to quality ensures that every piece of Au Naturel Jewelry is not just a purchase, but an investment in timeless elegance and superior craftsmanship. By choosing Au Naturel, you are guaranteed a piece that embodies luxury, brilliance, and the highest standard of diamond quality.